Friends & Family

Stay in touch with friends and loved ones with Reliance Telephone. Please give us a call at 1-800-896-3201 to establish an account. Our hours are 9:00am to 6:00pm Central Time Monday through Saturday. If you call outside those hours you can leave your information and a customer service representative will call you back.

All customers must establish a prepaid direct billing account directly with Reliance Telephone.

To guarantee you receive calls, please call our 1-800-896- 3201 customer service department to establish a direct billing account with Reliance Telephone.

To immediately establish an account with us today, call us at 1-800-896-3201 and have a credit card ready, or ask for instructions on how to make alternate forms of prepayment. Credit card payments are the quickest way to establish an account and we accept VISA, AMERICAN EXPRESS, DISCOVER, and MASTER CARD. We also accept Money Gram, Checks, Debit Card, Cash, and Wire Transfers.

Account/Payment information

When you make a payment on a telephone account we must verify your current address and billing information prior to activating the account. Call 1-800-896-3201

Some credit cards will require additional verification. If this verification is requested, you must file a Credit Cardholder Letter of Acceptance.

We accept the following methods of payment:

  • Cash/Check/Money order mailed in or dropped off
  • Visa/Mastercard/Discover/American Express by phone or mail
  • Moneygram Express Payment
  • Wire transfer - call for details
  • Debit card (with Visa/Mastercard logo)
  • Check card (with Visa/Mastercard logo)

Moneygram Express Payment Information

  • Locate a Moneygram Agent: 1-800-555-3133 or online (or at any Walmart)
  • Use the Moneygram Express Payment form
  • The Receive Code is 3019
  • Your account number is the phone number you recieve calls at
  • The City and State is East Grand Forks, MN
  • You must bring cash. Moneygram's fee is $7.95 ($7.50 at Walmart)
  • You may also setup an account with Moneygram to make these payments online

Inmate Phone Call Costs

Reliance Telephone inmate call costs are as follows:

  • Collect Local Calls: $0.25/minute + applicable taxes
  • Collect Instate Calls: $0.40/minute + applicable taxes
  • Collect State to State Calls: $0.21/minute + applicable taxes + Federal Universal Service Fund
  • Phone Card Instate Calls: $0.40 or $0.50 dependent on which jail the call is made from
  • Phone Card State to State Calls: $0.21/minute + Federal Universal Service Fund

Other fees

Reliance Telephone inmate call costs are as follows:

  • Automated payment fee: $3.00 applies to all payments made via our website
  • Live Agent Fee: $5.95 applies to all payments made via our Customer Service Department
  • Third-Party Financial Transaction Fees: Amount varies by payment method