Friends & Family

Stay in touch with friends and loved ones with Reliance Telephone. Please give us a call at 1-800-896-3201 to establish an account. Our hours are 9:00am to 6:00pm Central Time 7 days a week. If you call outside those hours you can leave your information and a customer service representative will call you back.

If you have received one call or no calls and you think a friend or family member is in jail you will have to set up a direct billing account. All customers must establish a minimum $35.00 prepayment directly with Reliance Telephone.

The first time you hear from a detained person, may be your last. To guarantee future calls, please call our 1-800-896- 3201 customer service number to establish a direct billing account with Reliance Telephone.

To immediately establish an account with us today, call us at 1-800-896-3201 and have a credit card ready, or ask for instructions on how to make alternate forms of prepayment. Credit card payments are the quickest way to establish an account and we accept VISA, AMERICAN EXPRESS, DISCOVER, and MASTER CARD. We also accept Western Union, Money Gram, Checks, Debit Card, Cash, and Wire Transfers.

Account/Payment information

When you make a payment on a telephone account we must verify your current address and billing information prior to activating the account. Call 1-800-896-3201

Some credit cards will require additional verification. If this verification is requested, you must file a Credit Cardholder Letter of Acceptance.

We accept the following methods of payment:

  • Cash/Check/Money order mailed in or dropped off
  • Visa/Mastercard/Discover/American Express by phone or mail
  • Moneygram Express Payment
  • Western Union QuickCollect
  • Wire transfer - call for details
  • Debit card (with Visa/Mastercard logo)
  • Check card (with Visa/Mastercard logo)

Moneygram Express Payment Information

  • Locate a Moneygram Agent: 1-800-555-3133 or online (or at any Walmart)
  • Use the Moneygram Express Payment form
  • The Receive Code is 3019
  • Your account number is the phone number you recieve calls at
  • The City and State is East Grand Forks, MN
  • You must bring cash. Moneygram's fee is $7.95 ($7.50 at Walmart)
  • You may also setup an account with Moneygram to make these payments online

Western Union QuickCollect

  • Locate a Western Union Agent: 1-800-325-6000 or online
  • Use the Quick Collect form
  • Payment to Reliance Telephone Systems
  • Code city is INMATE
  • State is MN
  • Your account number is the phone number you recieve calls at
  • You must bring cash. The fee is usually $12.95
  • You may also setup an account with Western Union to make these payments online

Inmate Phone Call Costs

Reliance Telephone inmate call costs are as follows:

  • Local Collect Calls: 15 minute talk time is $2.95/call
  • Long Distance Collect Instate Calls: $3.00 Surcharge and $0.37/minute
  • Long Distance State to State Calls (Collect and Phone Card): 1st 15 minutes $3.15 each additional minute $0.21
  • Phone Card Instate Calls: $0.40 or $0.50 dependent on which jail the person is incarcerated at
  • Additional taxes and fees apply depending on the type of call